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Metro Inc.’s technology makeover

The past decade has seen technology and digital applications transform the retail grocery industry, improving store and distribution center management as well as the consumer experience.

Supply chain modernization and technology upgrades in-store, online, and in distribution centers have been key for Metro Inc. BB #:116082

During the past five years, the company invested $400 million to update its Toronto distribution centers, opening a new semi-automated produce distribution center last year, and a new fully automated frozen food distribution center in January.

Another $420 million will be spent in Quebec. Metro is building a new automated distribution center for fresh and frozen products in Terrebonne.

In addition, the company is adding 50,000 square feet to its Laval distribution center to handle increased fresh produce volume. The expansion is expected to be completed in 2024.

As of last fall, the company had deployed self-checkouts in 340 stores and electronic shelf labels in 170, with plans this year to add more of each to remaining stores.

To meet rising demand for more product information, Metro developed its “My Health, My Choices” guide covering nearly 50 attributes on 9,000 products.

Consumers can access information via in-store green labels, online using specific filters, or by scanning a product’s bar code on the mobile app.

This is an excerpt from the Canada Supplement to the March/April 2022 issue of Produce Blueprints Magazine. Click here to read the whole supplement.