Cancel OK

USDA Improves Efficiency, Customer Service with ePACA System

The U.S. Department of Agriculture (USDA) Agricultural Marketing Service (AMS) today released ePACA, an electronic one-stop shop to facilitate the marketing of produce and improve Perishable Agricultural Commodities Act (PACA) services. This new system includes PACA Search, an online function providing access to PACA license status and complaint information.

ePACA enables licensees to submit or renew license applications electronically, search license status, and file reparation complaints. It provides access, anytime from anywhere, to license information and the status of complaints. Designed for effectiveness and productivity, ePACA eliminates redundant data entry and reduces physical paper delivery, scanning and storage costs.

“At USDA we are always looking at ways to better address the needs and concerns of the industries we serve, and we are focused on providing innovative solutions to our customers,” said AMS Administrator Bruce Summers. “I am pleased to announce the launch of ePACA. With new features such as real-time online services, electronic transmission of renewal notices and license certificates, and secure online fee payment, we can provide greater efficiencies and improved service for our customers.”

The PACA Division regulates fair trading practices of produce businesses, including buyers, sellers, commission merchants, dealers and brokers within the fruit and vegetable industry.

In the past three years, USDA resolved approximately 3,350 PACA claims involving more than $63 million. Our experts also assisted more than 8,000 callers with matters such as interpretation of inspection certificates, advice on contract disputes and bankruptcy payments valued at approximately $156 million. These are just two examples of how USDA continues to support the fruit and vegetable industry.

Visit the PACA webpage for more information on the Perishable Agricultural Commodities Act.

Contact Info: Jeffrey Spradlin, (817) 978-0780