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eCommerce, in-store experience earn Canadian grocers retail honors

retail council canada awards

TORONTO, May 29, 2024 /CNW/ – Canadian retailers have once again demonstrated their incredible innovation and leadership, setting new standards for excellence in the retail industry.

This year’s Excellence in Retailing Awards competition saw 65 finalists vying for the top accolades. The 16 winners of these prestigious awards were announced last night at the Excellence in Retailing Awards Gala, a key highlight of Retail Council of Canada’s RCC STORE 2024 Conference in Toronto. Adding to the evening’s excitement, three Awards of Distinction and nineteen Retail Education scholarships were also presented.

The outstanding innovations recognized this year reflect the retail industry’s proactive response to current challenges. From prioritizing employee mental and physical well-being, to revolutionizing store design for enhanced customer experiences, embracing sustainable practices, reinforcing loss prevention measures, and actively engaging in philanthropic initiatives to support communities, these remarkable achievements have pushed the boundaries of retail excellence.  

The 2024 Excellence in Retailing Awards Winners are:

Award CategoryWinner
eCommerce ExperienceMetro Inc.
Environmental LeadershipCanada Goose
Environmental LeadershipGoodwill Industries of Alberta
Health, Safety & WellnessWalmart Canada BB #:277371
In-Store Experience & DesignFarm Boy Inc. BB #:285480
In-Store Experience & DesignSleep Country Canada
In-Store MerchandisingStaples Canada
Loss PreventionLCBO
Omni-ChannelCanadian Tire Corporation
Philanthropic LeadershipBest Buy Canada
Philanthropic LeadershipTim Hortons
Pop-Up Experience and DesignSephora Canada
Retail MarketingIKEA Canada
Retail MarketingPattison Food Group
Supply Chain InnovationsLee Valley Tools
Talent DevelopmentLCBO

“The winners of the Excellence in Retailing Awards have demonstrated an extraordinary commitment to providing unparalleled customer service, adopting innovative business strategies, and showcasing exemplary leadership,” said Diane J. Brisebois, President and CEO of Retail Council of Canada. She added, “I also extend my heartfelt congratulations to this year’s distinguished recipients of the Awards of Distinction: Dr. George Soleas from LCBO, Walter Lamothe from Bentley & Co. Ltd, and Jennifer Grimm from LUX Beauty. Their groundbreaking contributions have left a lasting positive impact on their employees, customers, colleagues, and communities. Their visionary guidance and remarkable business expertise have significantly elevated the retail landscape in Canada.”

Among the sixteen students awarded Retail Education Scholarships, three received additional honors. Hafiz Umair Islam received the Canadian Retail Hall of Fame Scholarship, Ethan Drohomirecki was honored with the JRoss Recruiters Scholarship, and Glancy Macwan was awarded the John C. Williams Group Scholarship.

Learn more about the Excellence in Retail Awards selection criteria, and the Retail Education Scholarship Program.  

About Retail Council of Canada

Retail is Canada’s largest private-sector employer with over 2.3 million Canadians working in our industry. This sector is a major economic contributor, generating more than $91 billion annually in wages and employee benefits. In 2023, core retail sales (excluding vehicles and gasoline) exceeded $501 billion. Retail Council of Canada (RCC) members account for more than two-thirds of these core retail sales and 95 per cent of the grocery market. Our membership extends across the country, embracing over 54,000 storefronts in diverse formats such as department, grocery, specialty, discount, independent retailers, online merchants, and quick service restaurants. As the Voice of Retail™ in Canada, RCC, a not-for-profit, industry-funded association, proudly represents retail businesses of all sizes, from small independents to large national chains, in communities nationwide.